Exchange and return are guaranteed rights for all our customers and apply to all products listed on our store.

All products offered on our store are subject to the exchange and return policy in accordance with the terms and conditions stated on this page.

You may return or exchange a product if it is in its original condition at the time of purchase and is in its original packaging.

Requests for exchange or return must be approved within 3 working days.

Once the request is approved, a representative will visit the customer within 3–5 working days.

Please send a message via WhatsApp to the number shown on the shipping label to request an exchange or return, or contact us via the “Contact Us” page.

Please photograph the product and send the image along with your city, address, and order number. If the product is defective, damaged, or not as described, it will be replaced.

A full refund will be issued if the received product is completely different from the product description on our website.

We are not responsible for any personal expectations regarding product use that are not mentioned on the product page on our website.